AI for MSPs
Faster tickets, cleaner service delivery.
Agents that triage tickets, resolve routine requests, cover after hours and build client reports, run by us for a flat fee.
Where AI pays off inside an MSP
Six systems we build for managed service providers, ordered by how quickly they give engineer hours back.
- Ticket triage and routing
- An agent reads every inbound ticket, classifies type and urgency, applies the right SLA and routes it before a human opens it.
- First-line resolution
- Password resets, license requests, access changes, printer and VPN issues resolved against your docs and RMM, with a clean handoff when the agent is unsure.
- Documentation that stays current
- Agents trained on your SOPs and client runbooks answer engineer questions and flag docs that no longer match what tickets show.
- After-hours coverage
- A voice and chat agent answers outside business hours, gathers what on-call needs and escalates only real emergencies.
- Client reporting and QBRs
- Monthly service reports and quarterly review decks assembled from ticket, monitoring and time data.
- Onboarding and offboarding
- Provisioning, hardware requests and offboarding checklists run as workflows across your PSA, directory and security stack, with an audit trail.
Why MSPs work with us
We have run managed services
Our founder built and exited IT consulting and managed services businesses. We know PSA hygiene, SLA math and utilization, and that an automation that breaks billing is worthless.
We build into your existing stack
ConnectWise, Autotask, HaloPSA, Freshservice, NinjaOne, Datto, Microsoft 365 and Entra ID. Agents live where your engineers already work, not in another portal.
Human handoff is the default
Every agent has a confidence threshold and an escalation path. Clients never get stuck in a loop, and engineers keep final say on production.
One flat monthly fee
Unlimited build requests plus managed operations for one monthly amount. No hourly meter, no change orders, cancel anytime.
What we aim at
- Lower average first-response time on inbound tickets
- Fewer tier-one tickets reaching senior engineers
- More billable hours recovered from administrative work
- Consistent service delivery across every client account
Questions we get asked
How can an MSP use AI to improve ticket resolution?
Start with classification and routing, then automate the highest-volume repeatable requests such as password resets, access changes and license provisioning. Those two steps remove much of the manual tier-one handling and shorten first response without touching engineer judgment on complex work.
Will AI agents replace our help desk engineers?
No. The goal is to remove repetitive tier-one volume and admin work so engineers spend their hours on escalations, projects and client relationships. Every agent escalates to a human when confidence is low or the request touches production systems.
Which PSA and RMM tools do you integrate with?
Whatever you already run, including ConnectWise Manage, Autotask, HaloPSA, Freshservice, NinjaOne, Datto and the Microsoft 365 and Entra ID stack, using their documented APIs and webhooks.
How long before the first system is live?
Typically within the first 30 days. We start with a mapping session across your service delivery, pick the workflow with the fastest payback and ship that into production before expanding.
What does it cost?
One flat monthly fee that covers architecture, unlimited build requests and managed operations of everything we ship. Reach out and we will scope it against your ticket volume and client count.
Ready to plug in your AI team?
Tell us your ticket volume and the tools you run, and we will show you the first two systems worth building.